Investor Complaints & Dispute Resolution

Fair, objective, and timely procedures for logging, investigating, and resolving investor concerns.

1. Commitment to Resolution

Global Fishers Investment places the highest premium on client satisfaction and operational transparency. If you believe our services have not met our published standards, we provide a structured, multi-tier escalation pathway to resolve your grievance expeditiously.

2. How to File a Formal Complaint

You may lodge a complaint via any of the following channels:

  • Investor Dashboard: Submit a high-priority ticket under the "Formal Grievance" classification.
  • Compliance Email Desk: Send an email directly to complaints@globalfishersinvestment.com detailing your account ID, nature of concern, transaction hashes (if applicable), and desired remedy.

3. Investigation Timelines & Process

Our Compliance Ombudsman team follows a defined timeline:

  • Acknowledgment: Within twenty-four (24) business hours of receipt.
  • Investigation: Our compliance team independently reviews server logs, ledger balances, and communications.
  • Final Decision: A written response with our findings and proposed resolution will be provided within fifteen (15) business days.

4. Alternative Dispute Resolution & Arbitration

If you remain dissatisfied with our final resolution, the matter may be escalated to independent binding arbitration under the rules of the London Court of International Arbitration (LCIA).